All Services
BPM

Business Process
Management

Map, automate, and scale your critical workflows with enterprise BPM. We turn complex, manual processes into governed, measurable systems that reduce cost and accelerate decisions.

See case studies
98.3% reduction in
manual effort
40% less coordination
overhead
<100s reports that
once took hours
100% paperless
operations
What We Deliver

Four ways we transform your operations

Platform Modernisation

We rebuild legacy systems and siloed workflows onto enterprise BPM platforms like Appian, giving your organisation a scalable, auditable foundation for all process operations.

Experience Redesign

We re-engineer every customer and employee touchpoint, replacing fragmented handoffs with unified, role-based interfaces that reduce friction and drive faster resolution.

Low-Code Application Development

Using low-code BPM platforms, we build and deploy custom process applications in weeks, not months. Fast iteration, minimal overhead, and full integration with your existing systems.

Process Optimisation

We audit your workflows end-to-end, identify bottlenecks and compliance gaps, then redesign processes with built-in governance, monitoring, and continuous improvement loops.

Why BPM

Operational efficiency is a strategic asset

Most organisations lose 20-30% of revenue to inefficient processes. BPM eliminates that drag by giving you complete visibility, control, and automation across every workflow, from front-office requests to back-office approvals.

98%
reduction in manual effort
<2 min
to generate reports that took hours
100%
paperless operations
Real-time
decision-ready insights
Case Studies

BPM in the real world

Three examples of what happens when process complexity meets the right platform.

Telecom Appian BPM + ProcessHQ GenAI Chatbot Order Management

FOC Optimisation: end-to-end telecom order delivery automation

A large-scale workflow transformation that unified order visibility, automated task coordination, and standardised engineering execution across a complex multi-team telecom provisioning operation — eliminating manual tracking and replacing it with a governed, intelligent delivery platform.

The Challenge

Telecom service provisioning spans multiple order types, engineering teams, and backend systems. Prior to FOC Optimisation, operations relied on manual tracking, spreadsheets, and siloed tools, leading to poor visibility, inconsistent task assignment, and growing delivery delays as order volumes scaled.

The Solution

xilix built a centralised delivery workflow platform on Appian, with three core pillars:

  • Automated order coordination — intelligent bundling groups related services into unified operational units, with clear dependency visibility for designers and ops teams
  • Structured workflow checklists — milestone-driven guides standardise every engineering validation step, automatically generating operational logs and documentation
  • Operational visibility dashboard — real-time milestone tracking, advanced filtering, audit trails, and automated deadline alerts across thousands of concurrent orders
Integrations
Appian ProcessHQ
Intensive operational reporting and process analytics
GenAI Chatbot
Instant order lookups and step-by-step task guidance for engineers
Outcomes
40%
less manual coordination effort
30%
faster order processing
50%
fewer inter-team follow-ups
100%
of active orders tracked in real time
Standardised engineering validation
Structured checklists enforce consistent quality across all order types, with automated documentation of every operational decision.
Scalable without added complexity
The platform handles thousands of concurrent service orders while maintaining full operational clarity, enabling delivery growth without growing headcount.
Telecom / Real Estate Appian BPM + Tableau Budget Forecasting

98.3% reduction in manual effort for property budget forecasting

A telecom company's Real Estate team was buried in spreadsheets, spending hours compiling property budgets and forecast reports from multiple disconnected sources. xilix replaced the entire manual cycle with an automated Appian platform, connected to Tableau for real-time executive reporting.

The Challenge

Generating a single budget or forecast report required hours of manual data collection across multiple systems. The team had no time for strategic analysis, and manual calculations introduced error risk across rent, utilities, depreciation, and interest projections.

The Solution

xilix built a custom Appian BPM application that automated the complete budgeting and forecasting lifecycle:

  • Automated report generation — build plans, forecasts, and budget plans generated on demand with zero manual effort
  • Calculation rules engine — automated rent, utilities, depreciation, and interest calculations enforced consistently across all properties
  • Budget vs. actuals comparison — side-by-side view of budget, forecast, and actual figures across the entire property portfolio
Integration
Tableau
Real-time executive dashboards with live property data
Outcomes
98.3%
reduction in manual effort
<100s
per report, down from hours
Real-time decision intelligence
Tableau integration gave the Real Estate team live visibility across their portfolio, shifting from data compilation to data-driven property strategy.
Error-free calculations at scale
Consistent rules enforcement eliminated calculation errors across rent, depreciation, and interest projections for every property in the portfolio.
Telecom Appian BPM + DocuSign Colocation Management

Digitising colocation for a national telecom conglomerate

A national telecom conglomerate's colocation process was entirely paper-based, with manual document handling, version control issues, and slow approval cycles creating compliance risk and operational bottlenecks across a complex licensee network. xilix replaced it with a fully digital, governed workflow built on Appian.

The Challenge

Every colocation agreement required manual coordination between the telecom company and its licensees — paper documents, physical signatures, and manual rent schedule tracking. Bottlenecks were constant, compliance risk was high, and there was no central visibility across active agreements.

The Solution

xilix built a custom Appian BPM application that digitised the entire colocation lifecycle, from initial agreement to execution and ongoing management:

  • End-to-end workflow digitisation — all agreement stages, approvals, and document handling managed within a single Appian platform
  • Automated document generation — legal documents and rent schedules generated automatically from structured data, eliminating manual drafting
  • Real-time licensee collaboration — automated notifications, task assignments, and communication tools keep all parties aligned without email chains
Integration
DocuSign
Electronic signatures for all agreements and legal documents
Outcomes
100%
paperless operations
0
manual approval bottlenecks
Accelerated transaction timelines
Automated workflows and predefined rules eliminated every manual bottleneck, from document generation to final signature, cutting agreement cycle time significantly.
Stronger compliance and auditability
Mandatory field validation, standardised processes, and centralised digital document storage eliminated human error and gave full audit visibility across all agreements.
Get Started

Ready to streamline your operations?

Book a 60-minute discovery call. We'll audit one of your processes on the spot and show you exactly where automation can reduce cost and speed up delivery.

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